FAQ
How can we help?
Answers to the questions we receive most often.
If you need anything else, our Client Care team is here.
Products & Materials
Where are MJade bags made?
MJade is designed in Seoul and made in Korea.
Every bag begins with its silhouette — balanced proportions, our signature buckle, and premium vegan materials selected for depth and structure.
Each piece passes our quality standards before it leaves the studio.
What materials do you use?
Three material families, each chosen for a different quality of surface and structure.
Togo Luxe Vegan — finely pebbled and softly matte, chosen for silhouettes that need structure without rigidity.
Irregular Crack Vegan — a softly varied surface that reveals greater depth as light moves across it.
Advanced Vegan Suede — dense and velvety in a deep walnut tone.
What hardware finishes are available?
MJade hardware is available in Gold, Rosé and Silver.
Our signature rectangular buckle is treated as part of the silhouette rather than an ornament placed upon it.
Where can I find measurements?
Exact measurements are listed on each product page under Size Guide, including bag dimensions, strap length and weight.
Shipping
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 5–10 business days.
Shipped via UPS, DHL and other express carriers.
Delivery times may vary due to customs clearance, weather conditions or local carrier delays.
Do you offer free shipping?
Yes — free shipping on all orders.
Will I have to pay duties or taxes?
No.
Duties and taxes are covered by us. No additional fees will be charged upon delivery.
How can I track my order?
A tracking number is issued within 1–2 business days of your order shipping, and sent to you by email.
If you have any difficulty tracking your parcel, email cs@mjade.us with your order number and we will send you an update.
Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards, and PayPal.
All payments are processed through a secure encrypted connection. We do not store your card details.
Can I cancel or change my order?
If your order has not yet shipped, we may be able to cancel or modify it.
Please contact us as soon as possible at cs@mjade.us.
How is my order packaged?
Every order arrives gift-ready — presented in an MJade box with a dust bag and shopping bag included.
Please keep the original packaging if you may wish to return your order.
Returns
What is your return policy?
Returns are accepted within 30 days of delivery.
A return processing fee of $29.99 is deducted from the refund amount.
Items must be returned unused, in their original condition, with all original packaging included.
To start a return, email cs@mjade.us with your order number. We will send return instructions within one business day.
Can I exchange my bag?
We do not offer exchanges at this time.
If you would like a different size or color, please return your order and place a new one.
Can I return a discounted item?
Yes. Items purchased with a discount code follow the same return policy.
Refunds are issued for the amount actually paid.
CLIENT CARE
Still have a question? We are pleased to assist you.
